FAQ’s


How long will it take to process my order?

All of our shirts are made in house by our family right here in the US. Your order is made just for you! Most orders are processed in 1-3 days but may take as long as 5 business days depending on stock and current order volume. If you need your order by a certain date, please reach out to us through the Contact Us form and we will do our best to accommodate your request.

*Due to Covid-19, some orders might take the full 5 business days (or in rare cases longer) to process due to occasional delays from our suppliers. It is also possible that some colors/sizes might be out of stock and temporary unavailable from our suppliers. If this happens, we will contact you about selecting another color. If we do not receive a response, we will substitute with the next closest color or cancel your order. Please understand that processing delays due to Covid-19 are beyond our control, and refunds and cancellations will not be accepted because an order took longer to arrive than anticipated. We appreciate your understanding and support during this unprecedented time.

How long does shipping take?

All orders are shipped USPS first class and take 2-5 days for delivery. If you need your order faster, please contact us to purchase a priority shipping upgrade.

What is your return policy?

Since all items are made to order just for you, we are unable to accept returns. If a mistake was made with your order or there is a defect, please contact us for a replacement. You can use the Contact Us form or simply email us at qualitytimedesignsco@gmail.com. Please include pictures of the defect. 

What size should I order?

All t-shirts are unisex sizes which is similar to men’s sizes. For women who prefer a fitted look, consider ordering a size smaller than your normal women’s size. Ordering your normal size will result in a loose boyfriend fit. Unisex shirts have endless styling options like tucking or tying the bottom and/or rolling the sleeves so that you can personalize your look. The longer length makes them great to wear with leggings! Please use the size chart in the photos to help select a size. Measurements are taken with the shirt laying flat. You can measure one of your favorite t-shirts and compare to the size chart to help choose your size.

Tank tops are women’s sizes. They have a fitted flattering look. Again, please use the size chart to help choose your correct size. They fit pretty true to size for most. If you have a larger bust size you might need to size up.

Are the accessories pictured included with my order?

Any accessories pictured are not included with your purchase. These accessories are shown to demonstrate how the shirt can be worn and styled. Sleeves are not rolled and the bottom is not tied, but you may do so easily.